DG Charging
DG Charging (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information.
1. Information We Collect
We may collect and process the following data:
- Contact Information – name, address, phone number, email
- Property Details – installation address, photos, meter details
- Technical Data – IP address, browser type, site usage (via cookies)
- Payment Information – only when necessary for invoicing (processed securely via trusted providers)
- Correspondence – emails, messages, or call records for customer service
2. How We Use Your Data
We use your data to:
- Provide quotations and complete installations
- Contact you about your order or any changes
- Submit DNO applications on your behalf
- Send service or maintenance updates
- Respond to enquiries or support requests
- Improve our website and services
We will only use your data where legally allowed (e.g., to fulfil a contract or with your consent).
3. Sharing Your Data
We do not sell or share your personal data with third parties, except:
- To trusted service providers (e.g., installation partners, DNOs, payment processors)
- Where legally required (e.g., regulatory bodies or law enforcement)
All third parties are required to handle your data securely and only for the agreed purpose.
4. Data Storage and Security
- Your data is stored securely on encrypted systems.
- We only retain data for as long as necessary (e.g., to provide services or meet legal obligations).
- We have procedures in place to prevent data breaches, unauthorised access, or misuse.
5. Your Rights
You have the right to:
- Access a copy of your personal data
- Correct any inaccurate or incomplete information
- Request deletion of your data (where appropriate)
- Object to or restrict certain types of processing
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at:
ev@dgcg.co.uk
6. Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use cookies to improve website functionality and user experience. You can manage cookie settings through your browser.
7. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. Changes to This Policy
We may update this policy occasionally. Any changes will be posted here and, if significant, we will notify you directly.
