Terms & Conditions

1. Online Installation Quote – Terms and Conditions

These terms apply specifically to the instant price provided through our online quote tool:

Conditional Pricing

• The price you receive is an estimate based on the details you provide.
• The quote is only valid if all information submitted is accurate and complete.
• If the installation conditions differ upon site visit or during works (e.g., longer cable runs, non-standard mounting, inaccessible meter, inadequate earthing, etc.), the final cost may be adjusted accordingly.

Site Survey Requirement

• All online quotes are subject to final confirmation following either:
  • A remote survey (photos and details you submit)
  • Or a physical site survey if required.

Unforeseen Issues

• DG Charging reserves the right to amend pricing due to unforeseen issues that only become apparent at or after installation begins, such as:
  • Ground conditions, building fabric challenges
  • Faulty or unsafe consumer units
  • Changes to regulations or compliance requirements

DNO Approval

• Some EV charger installations require approval from your local Distribution Network Operator (DNO).
• This approval process is outside of DG Charging’s control and may delay or prevent your installation.
• Where DNO approval is required, the quote remains provisional until written confirmation is received from the DNO.

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2. Full Terms and Conditions – DG Charging

These terms apply to all services provided by DG Charging, including but not limited to website use, quotations, site surveys, installation, and aftercare.

A. Website and Online Use

• All content on our website is for general information only and does not constitute technical or contractual advice.
• Prices shown online or in quote tools are indicative and subject to confirmation.
• By using the website or quote tool, you confirm you have read and understood the associated disclaimers.

B. Quotation and Estimates

• Any quotation provided is valid for 30 days unless otherwise stated.
• Quotations are conditional upon:
  • Accurate and full disclosure of site conditions
  • Unchanged customer requirements
• DG Charging reserves the right to revise quotes if the scope of work changes or additional requirements emerge.

C. Site Access and Preparation

• Customers must ensure:
  • Unobstructed access to the site and fuse board
  • Necessary permissions (e.g., landlord or managing agent consent)
  • Parking availability for installation vehicles
• If additional visits are needed due to access issues, extra charges may apply.

D. Installation

• Installations will be carried out by qualified professionals following current regulations (e.g., BS7671).
• Installation timeframes are estimates and may be impacted by weather, supplier delays, or access issues.
• If works cannot be completed due to unforeseen site conditions, the appointment may be rescheduled or incur additional charges.

E. Payment

• Payment terms will be outlined in the quote and/or invoice.
• A deposit may be required before work begins.
• Full payment is due upon completion unless otherwise agreed in writing.

F. Warranty and Liability

• Products installed carry a manufacturer warranty. Installation workmanship is covered by a 12-month guarantee unless otherwise stated.
• DG Charging is not liable for:
  • Pre-existing faults in electrical systems
  • Delays caused by third-party services (e.g., DNO, supplier permissions)
  • Consequential losses

G. Cancellations and Changes

• Cancellations must be made in writing at least 48 hours before scheduled works.
• Late cancellations may incur a call-out fee or deposit forfeiture.

H. Data and Privacy

• Any data you submit is handled in accordance with our Privacy Policy.
• We do not sell or share personal information with third parties, except where required to deliver your service.

I. DNO Notifications and Approval

• DG Charging will handle DNO applications on behalf of the customer as part of the service.
• For chargers rated below 13.8kW, a DNO notification is submitted after installation.
• For chargers 13.8kW or above, pre-approval from the DNO is mandatory before work can begin.
• DNO approval times vary and can delay or impact project timelines significantly. DG Charging is not responsible for delays caused by DNO processes.
• In rare cases, the DNO may require upgrades to your local electricity supply. These works are outside our scope and may carry separate costs or require third-party coordination.